Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of dynagateinc.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***r –
The set-top box is good, it won't be dull, thank you
J***s –
Nice
A***V –
Chic console, all the same. Rusher, nimble, Android-12, remotes work, and keyboard. It's a pity there is no rewind 10 percent 1 on the remote 90 percent 9 as in the Dune, as you look from a flash drive. Fair competitor dune. I am very dissatisfied with the Wi-Fi, but with the product itself. Respect to the store, and respect. I recommend it. Fast shipping sback.
A***V –
Chic console, all the same. Rusher, nimble, Android-12, remotes work, and keyboard. It's a pity there is no rewind 10 percent 1 on the remote 90 percent 9 as in the Dune, as you look from a flash drive. Fair competitor dune. I am very dissatisfied with the Wi-Fi, but with the product itself. Respect to the store, and respect. I recommend it. Fast shipping sback.
A***V –
Chic console, all the same. Rusher, nimble, Android-12, remotes work, and keyboard. It's a pity there is no rewind 10 percent 1 on the remote 90 percent 9 as in the Dune, as you look from a flash drive. Fair competitor dune. I am very dissatisfied with the Wi-Fi, but with the product itself. Respect to the store, and respect. I recommend it. Fast shipping sback.
A***V –
Chic console, all the same. Rusher, nimble, Android-12, remotes work, and keyboard. It's a pity there is no rewind 10 percent 1 on the remote 90 percent 9 as in the Dune, as you look from a flash drive. Fair competitor dune. I am very dissatisfied with the Wi-Fi, but with the product itself. Respect to the store, and respect. I recommend it. Fast shipping sback.
B***N –
In this model, unlike the predictor, Wi-Fi is better. You can immediately see the speed more than in the console with 10 Android. Video has not changed = = 4K30 plays from YouTube, 4K60 is already hanging and the new processor does not help. Well, for me personally, a big drawback === Android 12 does not allow the AIMP player to play audio files from an external hard drive… Read on the network-so far I have not found anything concrete and useful. So, in principle, everything works-but I don't need that… Probably unfinished firmware on 12 Android… Previously I took dozens on 10 Android-with this model for now I'll wait… And the price has risen because of the dollar…
B***N –
In this model, unlike the predictor, Wi-Fi is better. You can immediately see the speed more than in the console with 10 Android. Video has not changed = = 4K30 plays from YouTube, 4K60 is already hanging and the new processor does not help. Well, for me personally, a big drawback === Android 12 does not allow the AIMP player to play audio files from an external hard drive… Read on the network-so far I have not found anything concrete and useful. So, in principle, everything works-but I don't need that… Probably unfinished firmware on 12 Android… Previously I took dozens on 10 Android-with this model for now I'll wait… And the price has risen because of the dollar…
B***N –
In this model, unlike the predictor, Wi-Fi is better. You can immediately see the speed more than in the console with 10 Android. Video has not changed = = 4K30 plays from YouTube, 4K60 is already hanging and the new processor does not help. Well, for me personally, a big drawback === Android 12 does not allow the AIMP player to play audio files from an external hard drive… Read on the network-so far I have not found anything concrete and useful. So, in principle, everything works-but I don't need that… Probably unfinished firmware on 12 Android… Previously I took dozens on 10 Android-with this model for now I'll wait… And the price has risen because of the dollar…
B***N –
In this model, unlike the predictor, Wi-Fi is better. You can immediately see the speed more than in the console with 10 Android. Video has not changed = = 4K30 plays from YouTube, 4K60 is already hanging and the new processor does not help. Well, for me personally, a big drawback === Android 12 does not allow the AIMP player to play audio files from an external hard drive… Read on the network-so far I have not found anything concrete and useful. So, in principle, everything works-but I don't need that… Probably unfinished firmware on 12 Android… Previously I took dozens on 10 Android-with this model for now I'll wait… And the price has risen because of the dollar…
K***H –
Works perfectly. Good value for money. I definitely recommend the store.
T***r –
Seller was very responsive to concerns and helped me resolve all my issues. Thank you very much!
К***ч –
Shipping is trash. The product itself is top, launched, tuned, works, we will observe, the clave from the old one instantly cut off. Turns on and off the TV with himself. Fire
З***ч –
I buy the second one on another TV. % Of works is excellent. Thanks to the store for the fast delivery.
Customer –
Packaged nicely. Attentive store, very attentive, I recommend. Thanks
J***a –
The apparatus is very fluid. Doesn't lock. Very beautiful layout. The controls are excellent. I am very satisfied with the product quality and speed in delivery.
J***a –
The apparatus is very fluid. Doesn't lock. Very beautiful layout. The controls are excellent. I am very satisfied with the product quality and speed in delivery.
J***a –
The apparatus is very fluid. Doesn't lock. Very beautiful layout. The controls are excellent. I am very satisfied with the product quality and speed in delivery.
J***a –
The apparatus is very fluid. Doesn't lock. Very beautiful layout. The controls are excellent. I am very satisfied with the product quality and speed in delivery.
D***A –
1 month stopped in customs
J***D –
seems to work great
R***l –
OMG, delivered within 4 daysnever b4! ordered on 14th August & received on the 18th, yet to install though. will review again after installation done.
W***i –
Arrived right, fast delivery, perfect product only that you need to download the apps and buy an app to have TV channels, but it is very worthwhile. Anyone who wants to buy access to TV channels can talk to me that I nominate a trusted person.
G***v –
Great console! Took the maximum configuration so as not to regret. But an air mouse with a voice set is nonsense! you can not take it! Voice control only in Google. Tried to type a YouTube search engine with a voice,-throws it into Google, I had to type the text with my hands. So don't overpay for the airremote! Does not warm up! At T ° in a room of 26 °, the prefix is heated to 45 °, when watching cartoons in YouTube, this is the temperature in the vent. Holes of the prefix, i.e. from below. and everything is fine in the rest. Delivery from Russia, in 4 days.
G***v –
Great console! Took the maximum configuration so as not to regret. But an air mouse with a voice set is nonsense! you can not take it! Voice control only in Google. Tried to type a YouTube search engine with a voice,-throws it into Google, I had to type the text with my hands. So don't overpay for the airremote! Does not warm up! At T ° in a room of 26 °, the prefix is heated to 45 °, when watching cartoons in YouTube, this is the temperature in the vent. Holes of the prefix, i.e. from below. and everything is fine in the rest. Delivery from Russia, in 4 days.
G***v –
Great console! Took the maximum configuration so as not to regret. But an air mouse with a voice set is nonsense! you can not take it! Voice control only in Google. Tried to type a YouTube search engine with a voice,-throws it into Google, I had to type the text with my hands. So don't overpay for the airremote! Does not warm up! At T ° in a room of 26 °, the prefix is heated to 45 °, when watching cartoons in YouTube, this is the temperature in the vent. Holes of the prefix, i.e. from below. and everything is fine in the rest. Delivery from Russia, in 4 days.
G***v –
Great console! Took the maximum configuration so as not to regret. But an air mouse with a voice set is nonsense! you can not take it! Voice control only in Google. Tried to type a YouTube search engine with a voice,-throws it into Google, I had to type the text with my hands. So don't overpay for the airremote! Does not warm up! At T ° in a room of 26 °, the prefix is heated to 45 °, when watching cartoons in YouTube, this is the temperature in the vent. Holes of the prefix, i.e. from below. and everything is fine in the rest. Delivery from Russia, in 4 days.
N***a –
Order shipped and delivered within a reasonable time. The item is fully consistent with the store's photo. I connected to Samsung TV and Wi-Fi without any problems, but I could not download the Opera (the system does not support). Did not communicate with the seller. Ordered with minimal parameters and in a minimum configuration with a euro fork, came with an American fork, but with maximum parameters and in maximum configuration. It is not clear or the seller was wrong or it is compensation for the US plug), but I am not offended) I am satisfied with the purchase. Thank you seller and good sales!!!
N***a –
Order shipped and delivered within a reasonable time. The item is fully consistent with the store's photo. I connected to Samsung TV and Wi-Fi without any problems, but I could not download the Opera (the system does not support). Did not communicate with the seller. Ordered with minimal parameters and in a minimum configuration with a euro fork, came with an American fork, but with maximum parameters and in maximum configuration. It is not clear or the seller was wrong or it is compensation for the US plug), but I am not offended) I am satisfied with the purchase. Thank you seller and good sales!!!
N***a –
Order shipped and delivered within a reasonable time. The item is fully consistent with the store's photo. I connected to Samsung TV and Wi-Fi without any problems, but I could not download the Opera (the system does not support). Did not communicate with the seller. Ordered with minimal parameters and in a minimum configuration with a euro fork, came with an American fork, but with maximum parameters and in maximum configuration. It is not clear or the seller was wrong or it is compensation for the US plug), but I am not offended) I am satisfied with the purchase. Thank you seller and good sales!!!
N***a –
Order shipped and delivered within a reasonable time. The item is fully consistent with the store's photo. I connected to Samsung TV and Wi-Fi without any problems, but I could not download the Opera (the system does not support). Did not communicate with the seller. Ordered with minimal parameters and in a minimum configuration with a euro fork, came with an American fork, but with maximum parameters and in maximum configuration. It is not clear or the seller was wrong or it is compensation for the US plug), but I am not offended) I am satisfied with the purchase. Thank you seller and good sales!!!
E***l –
Thanks for all the help on this item. You have been very helpful again thanks
R***l –
Everything works fine! Had problem xonnecting the pad at first but the store helped me 🙂
M***e –
Product is as described. High quality, everything works fine. Shipment was fast. Seller recommended.
S***a –
Arrived right, according to the description and photos of the ad. Is working perfectly, with all the functions described by the store.
D***s –
Excellent works well does not hang I recommend, fast delivery arrived in 15 days.
J***y –
I very satisfied with the device and service of the store. The goods arrived much sooner than was announced. The TV box works smoothly on 5G wifi at a distance of 3m so you don't have to worry about the WiFi connection.
J***y –
I very satisfied with the device and service of the store. The goods arrived much sooner than was announced. The TV box works smoothly on 5G wifi at a distance of 3m so you don't have to worry about the WiFi connection.
J***y –
I very satisfied with the device and service of the store. The goods arrived much sooner than was announced. The TV box works smoothly on 5G wifi at a distance of 3m so you don't have to worry about the WiFi connection.
U***r –
The item was shipped promptly and in good condition. Works as it should.
F***s –
Guys think about too good a machine can buy without fear of making mistakes