Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of dynagateinc.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
H***r –
nice
E***r –
The product arrived in 10 days. It works beautifully and was sent in the color I want. I didn't try it in the water. Phone holder as a gift. Thank you
E***r –
The product arrived in 10 days. It works beautifully and was sent in the color I want. I didn't try it in the water. Phone holder as a gift. Thank you
E***r –
The product arrived in 10 days. It works beautifully and was sent in the color I want. I didn't try it in the water. Phone holder as a gift. Thank you
E***r –
The product arrived in 10 days. It works beautifully and was sent in the color I want. I didn't try it in the water. Phone holder as a gift. Thank you
C***p –
Yes, conforming, the price quality, thank you
J***a –
Perfect
Т***ч –
It's good
Т***ч –
It's good
Т***ч –
It's good
Т***ч –
It's good
К***ч –
The watch is good, it makes sense to take, high quality, the delivery is very fast. I will test how many exact exact ladies have only received a review in the future.
F***k –
The watch is outstanding with features as well as looking. The customer service is cooperative and quick responsive. However if there is provided a manual of watch and in box it would be great. Thanks
D***r –
The watch arrived quickly, but it doesn't work? I'm going to take it to a mechanic to see what's wrong, so it's an unnecessary expense for me.
D***r –
The watch arrived quickly, but it doesn't work? I'm going to take it to a mechanic to see what's wrong, so it's an unnecessary expense for me.
D***r –
The watch arrived quickly, but it doesn't work? I'm going to take it to a mechanic to see what's wrong, so it's an unnecessary expense for me.
Y***K –
The watch is great! I had the same ones. Ordered a few years ago, broke quartz when I went to change the second battery myself), so I can compare. Materials have become much better. They were strong then. The strap, it seems to me, is also plastic but clearly more elastic. That strap never broke, but it was stiffer. The case of the watch used to be just plastic, but now it seems to be made of hard matte rubber, which looks very cool and drains to the touch. Even when pressed hard with a nail, there is a slight push. Good or bad, time will tell, but so far I like it very much. From experience, 2 batteries, one (small, deep) on quartz, walks for several years. The second is large for electronic, for a year, it changes easily. I swam in that watch, everything was fine. In general, the quality has grown! For this money is generally Super! Well done! I advise you! P.S. Thanks to the store for the gift!
M***k –
Beautiful product
U***r –
Excellent, gentlemen. Like Stone
D***i –
Very nice I didn’t expect it to be that nice
Customer –
Very very happy and recommend the store
E***r –
All okey
G***l –
Top watch
П***ч –
Well, what can I say, I ordered chemical chemicals, I came very quickly… In terms of quality-you take a watch for one and a half, for this money to get something like a Cassio, but I think it's generally Super. Let the belt be stiff. Real softer. Everything seems to be working. The only thing, but I don't consider it a minus for the "poltorashka"… The strap fastening to the watch is moving away, but I will twist it tomorrow and I think there will be norms… So you can safely take
П***ч –
Well, what can I say, I ordered chemical chemicals, I came very quickly… In terms of quality-you take a watch for one and a half, for this money to get something like a Cassio, but I think it's generally Super. Let the belt be stiff. Real softer. Everything seems to be working. The only thing, but I don't consider it a minus for the "poltorashka"… The strap fastening to the watch is moving away, but I will twist it tomorrow and I think there will be norms… So you can safely take
П***ч –
Well, what can I say, I ordered chemical chemicals, I came very quickly… In terms of quality-you take a watch for one and a half, for this money to get something like a Cassio, but I think it's generally Super. Let the belt be stiff. Real softer. Everything seems to be working. The only thing, but I don't consider it a minus for the "poltorashka"… The strap fastening to the watch is moving away, but I will twist it tomorrow and I think there will be norms… So you can safely take
П***ч –
Well, what can I say, I ordered chemical chemicals, I came very quickly… In terms of quality-you take a watch for one and a half, for this money to get something like a Cassio, but I think it's generally Super. Let the belt be stiff. Real softer. Everything seems to be working. The only thing, but I don't consider it a minus for the "poltorashka"… The strap fastening to the watch is moving away, but I will twist it tomorrow and I think there will be norms… So you can safely take
A***d –
Thanks for the delivery, I recommend this store
Customer –
Amazing watch, thank you.
G***a –
I ordered one Green and the other black, came one Green and another gray,