Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of dynagateinc.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
B***a –
Awesome quality! Hope our dog will get how to use it. 🙂
R***z –
Looks exactly the same as the photos. The material looks good quality. Arrived in good condition and before the scheduled time. I don't test it yet, then I update on its operation.
R***z –
Looks exactly the same as the photos. The material looks good quality. Arrived in good condition and before the scheduled time. I don't test it yet, then I update on its operation.
R***z –
Looks exactly the same as the photos. The material looks good quality. Arrived in good condition and before the scheduled time. I don't test it yet, then I update on its operation.
F***o –
The recordings are really clear and seems easy to press.
A***a –
Good product, great sound, material firmness, sensitive enough for a small child to use
U***r –
I am surprised of the quality. The sound is nice and clear.
E***r –
Amazing product! Everything is perfectly simple. Needs AAA batteries. Just need to teach my dog now how to use it.
F***r –
Very well quality and complete product I recommend
M***o –
Very dear. Arrived in Italy in a few days. Very good store. Recommended
B***a –
Really good quality ! They were carefully packed, the package was sturdy, and the buttons are really top quality ! I wanted something a little fancier than the regular buttons you can easily find online and I’m not disappointed at all, would highly recommend!!
E***k –
Top! Good Manufacture not yet tried the recording of words on bezeurs.
A***r –
Great!! I’m shocked how good this product is. It should be more expensive
E***O –
Good product, high quality. Requires time and dedication to train my 3,5 kg Chihuahua, even for its small size and with the little pressure it can do with its legs, it operates the sound without problems.
E***e –
Of good quality, for the moment after 15D my cat still does not look starting but we persevere
Customer –
Excellent product!!! High quality! Shipping was extremely fast! Highly recommend!
L***N –
Good product the finish is fine, everything is working for the moment, just the sound could have been a little louder.
R***S –
Expected Faster delivery, well packed, worth the price, good quality, store well responded. My tip is keep follow up with the seller and tell them your concerns and when you expect to receive your package. Highly recommended!
N***r –
Great product! Hope our dog can communicate to us 🙂 highly recommend
A***a –
A great idea. In a good box. Very high quality, reliable. Thoughtful performance. Even there is a screwdriver. Only thin bateries are needed. Under them good fastenings on the bottom, on the screws. The buttons are large, comfortable, with non-slip rubber coasters. Buttons are attached to them with Velcro. They can be swapped. Made of durable, heavy plastic. With beautiful stickers. Voice records well and clearly, pressed easily with one touch. Bought all 9 buttons with big discount. Very satisfied. We train. Hotly recommend everyone to buy, you will not regret. The delivery is fast. Very beautiful set.
G***n –
have yet to use but beyond satisfied, very high qualkty
N***n –
Did not receive the item but got my money back. The store was very friendly and helpful.